Do you own an online business or a business blog? Then having your customer’s issue resolves at earliest should be your main prieorlty. Whether you are running a small business or large-scale eCommerce business, providing best customer support is one of the key steps in getting more customers and sales.
Providng great customer suuport while being cost-effective is not an easy task.
If you are looking for integrated platform that helps you bothe email marketing and customer support the EngageBay is one of the best.
Not only email marketing, the overall customer experince is the key to the sucess of any business. Infact, we should looks for an overall marketing platoform for our busiess team.
What Is EnagageBay
EngageBay is an integrated, all-in-one marketing, sales, support, and CRM solution. Infact it acts as a single point of contact for all your business needs.
It’s designed to help businesses acquire, engage, and convert website visitors into customers.
Below are some of the key features of EngageBay that can help you in growing your business to the next level.
1. Live Chat
With its live chat feature, you can provide a personalized one-to-one customer experience. Your customers can talk with you in real-time. Along with it, you can track the entire customer journey on your website. It includes the current page, pages visited, and time spent on the site. All it can track from the EnagageBay app.
It can also send a proactive message to the potential customer and invite them to the live chat. The messages can be customized based on visitor location, the page of the visitor, the referral website they came from, etc.
The chats can also be transferred to other team members and chat script can be emailed to the customer.
With EngageBay CRM, you can view every detail about any contact in a single interface. It helps in developing valuable relationship with your customers. Everry deal can be tracked with ease. Leads can be enabled for scheduling appointments, integration of phone calls etc.
Along with it, EnagageBay also acts as a excellent project management tool. You can list all your tasks for each lead so that you never miss a single one.
Marketing Automation helps you increasing the reneveue and improving efficiency. Some of its feature are:
- Visual Designer: With it, you can design your marketing and sales workflows.
- Predictive Lead Scoring – Serves to identify your warmest leads based on the criteria you specify to the EngageBay software.
- Smart Customer Segmentation – It can set up rules to automatically segment your customers based on their behavior.
- Email Personalization – It can also send emails with an embedded personal touch, like your customer’s name, company, location, and more.
With the CRM analytics, you get enough data so that smarter decisions can be taken which will server your customer better and increase sales.
The reporting tool can segment clients into various categories. You can also evalute customer group can bring the best ROI. Along with it, various types of metrics can be monitored including completed sales, new sign-ups, etc. You can also create different types of reports and
5. Auto Dialer
With EngageBay Auto Dialer, you can make and received call with a single-click. The call can be muted and if there is a miss call it will send automated alerts. The calls can also be tagged to easily identify your contacts. It also includes functions of call logging and call recording which helps you in keep a track of your team member’s activity.
For a better experience, EngageBay seamlessly intergates with different apps and web services. It includes Zapier, Mailgun, Xero, Mandrill, Postmark, Sendgrid, PieSync, CallHippo, Stripe, BulkSMS, Jotform and many more.
Plans & Pricing
EbgageBay offers their services under four packages.
The Service Bay plan is available for free forever. In this plan, you get Help Desk and Live Chat for free forever. The remaining three plans are namesd as All-in-One, Marketing, and CRM & Sales Bay. All of these three plan are avaible in four pricing scheme.
We take All-in-One plan and discuss about its pricing.
Free – With the free plan, you get support for 500 contacts and 1,000 branded emails. Along with it, you also get free CRM, help desk, live chat, Reporting dashboard, Predictive Lead Scoring, email templates, ticketing management, landing pages, and more.
Basic – This plan costs $10.79/user/month and comes with 1,000 contacts and 3,000 branded emails. It includes all the features of Free plan plus desktop notifications, personal note, canned responses, ticket macros, and other EngageBay help desk features.
Growth – The Growth plan is priced at $35.99/user/month and supports 50,000 contacts and 25,000 branded emails. All the features of Basic Plan are included in it. Additionaly you get advanced features like marketing automation, site messaging, push-notifications, web rules, call reports, SSO, a dedicated account manager, and more.
Pro – The Pro Plan costs $79.99/user/month and includes all features of Growth plan. It includes some excllent features like a conversational inbox, web analytics, custom reporting, call recordings, and role management, account based marketing among others.
The customer support of EngageBay is very responsive. You can connect to their support team via email. You will get response within an hour.
Is EngageBay Worth It
EngageBay is an excllent & affordable all-in-one help desk software for your online business. Not only your business will grow, it helps you in saving time and money.
It can easily send attractive proposals to the potential customera. The landing pages also helps in conversting web visitors in to customers.
Even some its services is avaivale for free. The tool is availbel at very low cost.
Yes, EngageBay is worth it.